Hard Rock Hotels ranks #1 in Guest Satisfaction 2023 J.D. Power study
Hard Rock Hotels announced it has once again been named the top brand among Upper Upscale Hotels in the J.D. Power 2023 North America Guest Satisfaction Index Study. This marks the fourth time over the last five years* Hard Rock Hotels has topped the list of over 100 hospitality brands across nine market segments, and the fifth consecutive year the global hospitality brand has been recognized for Outstanding Guest Satisfaction by leading data and analytics company J.D. Power. This year’s study measures guest satisfaction, advocacy and loyalty by analyzing guest responses to survey questions. Hard Rock Hotels also received top honors within Food & Beverage and Value for Price categories.