Operating a world-class luxury resort can be a very challenging business. To be the best, it takes a highly skilled and experienced management staff who understand how to consistently deliver the best experience every day for every guest.
The new recruits
To rise to this challenge, Fairmont Mayakoba is proud to announce two recent additions to its already stellar executive team. The first addition is Juan Carlos Ortiz, who will lead the resort’s food & beverages, spa, and recreation programs.
Not only is Juan Carlos a recognized expert in the food & beverages department, but he also has a strong operations background and a leadership style that motivates and brings people together. The next appointment to the executive team is Cain Monroy, who will lead the resort’s rooms division, engineering, and prevention programs.
What Juan has to offer
His experience includes a variety of management positions with some of the world’s best-known luxury brands. He has also worked with top all-inclusive properties, infusing each with a level of luxury.
In fact, he’s successfully guided some of these properties to prestigious certifications from Leading Hotels of the World and AAA 5 Diamond status.
While his experience is impressive, his greatest strength lies in knowing how to connect with guests and staff.
While remaining committed to the highest level of standards, Juan Carlos has a unique ability to manage all the resources of the resorts’ operation to the benefit of both guests and staff.
Passionate about his profession, with a very clear focus on achieving the goals set by the company, Juan Carlos is a perfect addition to the Fairmont Mayakoba executive team.
What Cain has to offer
Cain’s remarkable career as a hotelier spans over 25 years, having held a range of positions, primarily in guest services.
From his early days as a lead concierge in Mexico City, Cain has more recently enjoyed a stellar 18-year career at Fairmont Mayakoba, having held management positions including Director of Guest Experience, Front Office Director and Director of the Rooms Division.
When it comes to understanding the many important details of operating a luxury resort, Cains’ commitment and work ethic are second to none.
His knowledge of luxury accommodations, managing staff, and attention to detail are qualities that elevate the level of guest service and accommodations at Fairmont.
Twice voted leader of the year by Fairmont Mayakoba, Cain is one of the resorts’ most dynamic managers.
Uniquely qualified in both front-of-the-house and back-of-the-house hotel operations, Cains’ skills ensure guests enjoy the best experience throughout their stay.
Cain is an enthusiastic, motivated leader and a perfect fit for an impressive executive team.